Immediately. Calls go straight to our technicians, and someone always answers—24/7.
Customer Support Services
Real People. Real Support. 24 Hours a Day
When aircraft are grounded, every minute matters. That’s why at Essential Turbines Inc., you’ll never be routed through a call center or asked to “leave a message.”
When you call, a technician answers. Every support request (AOG, troubleshooting, or warranty) is handled personally by our experts, who know your aircraft, your history, and how to get you flying again.
Average Response Time: Minutes, not hours.
Coverage: 24 hours a day, 7 days a week.
Meet your Support Team
Essential Turbines’ support line doesn’t ring into an office. It connects directly to the people who can solve your problem. Each is an experienced turbine professional empowered to make decisions and mobilize solutions fast. When you call, one of them picks up.
AOG and Customer Support Contacts:
AOG & Troubleshooting
When you call, we pick up. And we stay with you until it’s fixed.
Essential Turbines’ AOG and troubleshooting services are as direct and personal as they come.
Incoming calls are routed simultaneously to our technicians’ cell phones, ensuring someone always answers—typically within minutes.
Each situation is handled case-by-case, because no two AOG events are the same. Our specialists often diagnose problems over the phone and work with the customer to determine the best path forward.
If the issue can’t be resolved remotely, we mobilize quickly to repair or exchange the component that’s grounding the aircraft.
Key points
Real technicians—not dispatchers—answer every AOG call.
Personalized troubleshooting before any sale or shipment.
Fast turnaround through rotable inventory and exchange options.
We always troubleshoot before we sell anything. The goal is to get the operator flying again—not just to move a part.
Essential Turbines Team
Warranty Program
We don’t hide behind policies. We stand behind our work.
Every Essential Turbines overhaul and exchange includes 12 months or 500 hours of warranty coverage from the invoice date.
Our warranty covers workmanship, detail parts, and any downstream damage linked to the repair.
If something goes wrong, we make it right. No arguments, no delays—just action.
Our team works directly with OEMs and suppliers to resolve any issue under warranty, and if it’s our responsibility, we correct it at our expense.
Highlights
12-month / 500-hour coverage on overhauls and exchanges
Covers workmanship and part performance
Warranty claim rate under 3–5%, exceeding industry standards
Courtesy evaluations available on a case-by-case basis
We aren’t picky—it’s about trust. If it’s on us, we take care of it.
Essential Turbines Warranty Team
Proof in Performance
Responsiveness you can measure. Integrity you can count on.
Mission-Critical AOG Response
Calls answered in minutes—not hours.
Cost savings
Found and corrected a $10,000 error on a client’s OEM credit, passing the savings directly to the operator.
Customer loyalty
Operators have sent warranty-eligible work to Essential Turbines, choosing to pay rather than return to a previous provider.
Fleet partnerships
Essential Turbines holds weekly operational huddles with major operators to review metrics, fleet health, and upcoming maintenance.
Frequently Asked Questions
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How quickly can ETI respond to an AOG?
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Is troubleshooting included or billed separately?
Troubleshooting and phone support are included as part of our MRO relationship. You’ll never be billed for a phone call.
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What warranty comes with an overhaul or exchange?
All MRO work and exchange engines include 12 months or 500 hours of coverage, whichever comes first.
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Who should I contact for AOG or warranty questions?
Reach our support team directly: Mathieu Tremblay [link email], Val Medved [email], Mike Mones [email]
Ready for Real Support?
When performance and responsiveness matter, talk to Essential Turbines.
Whether you’re facing an AOG event, a troubleshooting challenge, or a warranty concern, Essential Turbines delivers direct, technician-led service—day or night.